Refund policy
# Return & Exchange Policy
**Last Updated: September 10, 2026**
At louis.pk, customer satisfaction is our priority. We offer a 7–10 day return and exchange policy from the date your order is delivered.
1. Return & Exchange Period
Customers can request a return or exchange within 7–10 days of receiving their order.
Requests made after 10 days may not be accepted.
2. Eligible Reasons
You may request a return or exchange if:
* You received a damaged product.
* The product is defective or not working properly.
* You received the wrong product.
* You received the wrong size, color, or variant.
* The product is incomplete or missing parts/accessories.
* The product is significantly different from its description.
3. Conditions for Return & Exchange
To qualify for a return or exchange:
* The product must be unused and in its original condition.
* The product must be returned with its original packaging, tags, accessories, and free gifts, where applicable.
* The product must not be washed, altered, damaged, or misused.
* Customers may be required to provide photos or videos showing the issue.
* The returned product will be inspected before a return, exchange, or refund is approved.
4. Exchange Policy
If you want to exchange your product, you must contact louis.pk within 7–10 days of delivery.
Exchange is available for:
* Wrong size
* Wrong color or variant
* Defective product
* Damaged product
* Wrong product received
Exchange is subject to product availability.
If the requested replacement is unavailable, louis.pk may offer an alternative product of equal value or a refund, where applicable.
5. Return Policy
If you want to return your order, contact louis.pk within 7–10 days of delivery.
Once we receive and inspect the product, we will confirm whether the return is approved.
If approved, the applicable refund will be processed according to our refund procedure.
6. Return & Exchange Shipping Charges
If the return or exchange is due to a mistake by louis.pk, such as a wrong, damaged, defective, or incomplete product, louis.pk will cover the applicable return/exchange shipping cost.
For returns or exchanges requested for other reasons, the customer may be responsible for the applicable shipping charges.
7. Refunds
Approved refunds will be processed after the returned product has been received and inspected.
Refunds may take 5–10 business days after approval, depending on the payment method and financial institution.
For Cash on Delivery (COD) orders, our customer support team will confirm the available refund method.
8. Non-Returnable Products
The following products may not be eligible for return or exchange:
* Products marked as non-returnable on the product page.
* Used, washed, or damaged products.
* Products damaged due to customer misuse.
* Products returned without required original packaging or accessories.
* Products altered or modified by the customer.
* Products returned after the 10-day return/exchange period.
Certain hygiene, personal-care, customized, or sealed products may also be non-returnable where applicable.
9. How to Request a Return or Exchange
To request a return or exchange, please contact louis.pk customer support and provide:
* Order number
* Customer name
* Reason for return/exchange
* Clear photos or videos of the product, if applicable
Our support team will review your request and provide return instructions.
10. Order Cancellation
Orders may be cancelled before dispatch, subject to our ability to process the cancellation.
Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the return procedure.
11. Contact Us
For questions regarding returns, exchanges, or refunds, please contact us through the contact details available on our website.
louis.pk
Pakistan
We reserve the right to update this Return & Exchange Policy when necessary. Any changes will be posted on this page.